Terms of Service

Agreement

By booking a service with Aven Cleaning Co. or using this website you agree to these terms. Please read them carefully.

Services and pricing

Prices shown during online booking are based on the information you provide, including home size, condition and selected extras. If the condition or size of the property differs significantly from what was booked, we may adjust the price or scope and will communicate with you before proceeding.

Scheduling, rescheduling and cancellation

Appointments may be rescheduled or cancelled free of charge with at least 24 hours notice. Cancellations with less notice, or inability to access the property at the scheduled time, may incur a fee. Arrival windows may vary due to traffic and prior appointments.

Access and safety

You are responsible for providing safe access to the property and for securing pets, valuables and fragile items. For safety reasons our team does not move heavy furniture or appliances, climb higher than a two-step ladder, or handle biohazards.

Satisfaction

If you are not satisfied with any part of your cleaning, let us know within 24 hours and we will return to address the area at no additional charge.

Liability

We take great care in your home. In the unlikely event of damage caused by our team, notify us within 48 hours so we can review and resolve the issue promptly. Our liability is limited to the cost of the service performed except where prohibited by law.

Changes

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these terms can be sent to info@avencleaningco.com.